EPCO has introduced a new way for you to tell us what challenges you are running into with your water assets. Simply visit this page, plug in your information using the drop-down menus and boxes and you can summarise your situation for us. We’ll take a look and get back to you just as quick as we can. And while you’re at it, why not read about some of the problems that our clients have faced in the past, and how we’ve helped them find solutions. And don’t forget, you can always call us at 02 9089 8833.
EPCO Australia has updated our quality, safety and environment policies as part of the IMS certification process. You can read about our new policies here.
At EPCO Australia, customer service isn’t a “nice to do”. We believe customer service is an absolutely critical component for any successful business. One of our core values is relationships, which we believe should be long-term and mutually beneficial. That cannot be achieved if our clients aren’t satisfied with our work.
We already know that our clients keep on coming back to work with us again and again. At last count, over 70% of our clients have worked with us on more than one project. That makes us happy, but we like to keep ourselves honest and on our toes.
That’s why we stay on top of customer services during all stages of our business. We collect and action feedback all throughout the life of the project and also complete an in-depth survey at the conclusion of the project to allow our clients to share their thoughts with us after all the dust has settled.
We’ve recently been reviewing those results and we’re pretty excited about what our clients have been telling us. We thought you might like to know too.
How does EPCO’s value proposition (what you receive in exchange for the price you pay) stack up?
Our clients scored us an average 8.75 out of 10.
How professional are our project managers?
We’re very proud to have received an average score of 9.3 out of 10.
Do EPCO’s design match up with the purpose and goals of the project?
Our average score was a whopping 9.75 out of 10.
What about on-site timing? Getting the work done on time?
This one is really important since “On time, on budget, every time” is our core promise. Thankfully, our clients agreed that we are delivering by giving us an average score of 9 out of 10.
How does our commissioning documentation compare?
This is an area where our clients tell us that they’re really pleased with our efforts, scoring us an average of 9.7 our of 10.
Closing out the project seems to a particular area of strength for EPCO and our Clients tell us that when it comes to Customer Service, we save the best for last.
On both Commissioning Professionalism and Project Closure, we consistently received perfect scores of 10/10 on both measures.
What does this mean?
At EPCO Australia, we never rest on our laurels. We’re going to keep up our efforts and hope to see our already high scores go even higher. That’s the thing about good customer service – it isn’t something that you start and stop, it is either a part of who you are as a company or its not. At EPCO, we intend to make certain that a focus on customer satisfaction is something we never lose.
At EPCO Australia, we’re proud to offer you products throughout the entire managed water cycle. Despite over 50 years of service, here in Australia and abroad, we’re still sometimes surprised when clients (new or old!) don’t know just how much we offer. We talk about that in our latest email communication. If you want to read it: Check it out here!
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At EPCO Australia, we’re proud that over 70% of our clients represent repeat business. And we believe that our commitment to building relationships and delivering hassle-free service is what sets us apart. In 2015 EPCO Australia was called upon by Seqwater to provide some repair/refit work at Maroon Dam. Although this project did not represent a high dollar value, it was complex and high risk with several challenges including working at heights, arranging for a temporary water supply for local residents, managing disinfection and making sure that all appropriate sampling was completed.
EPCO completed a number of smaller tasks to bring this project to life including:
• Removal and replacement of existing header tank
• Removal and replacement of existing pipework
•Removal and replacement of old timber support beams with new pre-painted beams
• Installation of kick boards around the top of the platform
• Installation of a fall-restraint system
• Fitting a level float switch
• Disinfecting all equipment
• Welding safety cage straps to the outside of the cage
• Arranging for temporary water inlet and isolation
• Installation of a scour pipe and sample point
• Pouring concrete near ladder access points
• Installation of new fence works
This site was difficult to access, but EPCO was up to the task, with our team coordinating all logistics and trades including crane and dog man, delivery trucks, electrician, water tanker and client representatives. The removal of the old timber, at a substantial height of 9 meters, was a key safety challenge, but the team worked out a way to make it safe and efficient. The site was left clean and free of rubbish, a point of pride with our EPCO team. In the end, the client was pleased that EPCO came in and, despite the challenges, got on with delivering the job. The relationship with our client prospered because no matter the size of the job or the complexity, EPCO will do what it takes to deliver on time, on budget, every time.
Oakey Creek was an interesting project for EPCO Australia. EPCO designed, manufactured and delivered to site a new clarifier tank, inlet works and associated equipment. This project stands as an example of EPCO’s ability to develop a design that would augment the existing sewage treatment plant (STP) already on site – which itself was installed by EPCO Australia in 1978 and remains operations to this day. To augment the existing plant, EPCO worked with multiple contractors to implement a cost effective design that will allow the plant to treat a higher hydraulic load.
Oakey Creek is a great example of EPCO Australia’s tradition of proudly delivering water assets that lasts for generations: on time, on budget and hassle free every time. Oaky Creek STP has been operational for 37 years and will continue to operate under the higher hydraulic loads due to the modifications implemented on this project.
In clarifier maintenance the problem for a Utility Operator is often the cleaning of Algae in the Launder.
A few of the issues include:
- Safety of workers in slippery troughs.
- Spray Systems that increase the cost of maintenance and power.
- And for some, home made brush solutions that are less effective.
EPCO Australia is proud to announce the release of it’s innovative Clean Sweep roller brush solution. The Clean Sweep roller brush, for use in Clarifier Launders, has been developed to help reduce the problem of Algal growth. The Clean Sweep Roller Brush comprises five rollers covering 90% of the active trough zone where Algae commonly grows. Instead of developing a single brush that attempts to cover the entire trough, our EPCO design team divided the launder into zones targeting each roller with a particular task from the weir rim to the outer launder wall.
As with all EPCO innovations maintenance was a high priority – in the case of the Clean Sweep system each roller is easily removed and replaced. If a retrofit is required, Clean Sweep can be easily tailored to suit any existing clarifier.
The EPCO Clean Sweep Roller brush – another case of simple solutions for difficult problems.
For more information on the EPCO Clean Sweep system or to discuss your maintenance and spare parts needs.
Email us at [email protected]
Call 02 9089 8833.
Click below to see the Clean Sweep in action
The QUU Oxley Creek Sewage Treatment Plant is the second largest sewage treatment plant in Queensland.
The Brisbane flood of 2011 caused $32 million worth of damage forcing part of the plant offline but due to industrial and residential growth in the area Queensland Urban Utilities is investing $15 million to bring those facilities back online to cater for demand.
A range of flood proofing measures are being rolled out including raising electrical equipment such as switchboards, 30cm higher than the 2011 flood peak.
The main contract for the design, supply, construction and commissioning of the flood affected Stages 1–4 of the plant was recently won by Monadelphous Engineering. EPCO Australia and Monadelphous have a long standing relationship, working together on projects such as NSW Public Works decanter installations for Cowra WWTP, Nambucca Heads WWTP and Wallerawang WWTP, Bundaberg Regional Council Bargara WWTP aeration and clarifier upgrade and Lake Cathie/Bonny Hills STP clarifier installations.
We are therefore pleased to announce that EPCO was awarded the sub-contract from Monadelphous for the rehabilitation of eight peripheral drive clarifiers as part of the Oxley Creek upgrade project.
In general 2014 was a year of solid project activity and strong international growth for EPCO – we have successfully undertaken projects in Adelaide, Brisbane, Sunshine Coast, Central Queensland, North Queensland and Papua New Guinea.
We have continued to strengthen our relationship with existing clients such as Oil Search, Stirloch and Oaky Creek Mine as well as developed new client relationships with Fulton Hogan and Water PNG. It was a pleasure during the year to have reignited a longstanding relationship with Monadelphous.
Looking back, the greatest satisfaction of 2014 comes from the level of support that continues to grow – our clients are welcoming of the next generation of the business, our team have continued to exceed customer expectations and our new strategic relationships in international markets are ahead of the strategic plan. On the international front, special thanks go out to Luminious Consultants in Papua New Guinea and Lantain Water in China.
From a successful 2014 we move on to 2015 where we hope to deepen our relationships all round and exceed our current growth targets. On behalf of co-director, David Bristow, and the whole EPCO team I wish you, your associates and family a successful, prosperous and peaceful 2015.